Experience

Work
Experience

Nov 2020 - Present

Sales Analyst

Data analysis of sales and sales representative activity reports, and observed field research. After an analysis, I offer guidance on strategic sales opportunities in designated market areas.

Mar 2024 - Jul 2024

UX Strategist (internal internship)

Research, design, high-fidelity wireframing, and prototyping of a new feature in an enterprise application. The focus of the project was to create a seamless experience between different users and our customers.

Apr 2024 - Jun 2024

UX Researcher (contract)

Research and capture the new user onboarding journey. Documenting the steps in the journey and preparing a detailed write-up of steps, instructions, legal information, and capturing of user biometrics.

Apr 2015 - Nov 2020

Event Coordinator

Design, coordinate, and implement small to medium scale customer experience events. The focus of the events was to draw traffic, market, and create a sales interaction between potential and existing customers, and sales representatives.

Mar 2014 - Apr 2015

Customer Experience Specialist

Inbound call center specialist focused on customer retention and value-selling.

Education, Training and Courses

Graduated 2023

Bachelor of Science, Applied Psychology with a concentration in Media and Technology | University of Phoenix

The Bachelor of Science in Applied Psychology offers a modern outlook on how psychology can be used in everyday life, including the impact of technology on human interactions, relationships, and learning. It applies psychological principles to mediated communication.

Completed 2023

Strategizing Products and Customer Experiences (SPACE) |

SPACE teaches models and approaches for a small or large business transformation back to high quality products and services that meet and exceed customers’ real needs.

Highly actionable models, maps, and processes empower everyone to improve the Customer Experience (CX).
Learn what blocks teams and companies from being more customer-centric.
Gather customer and user evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.
Use our governance model for implementing and monitoring the progress, success, and failure of internal process changes and experiments.

Completed 2019

Certified Usability Analyst | Human Factors International

The CUA™ certification is a well-known program that aims to provide individuals with the necessary knowledge and abilities to develop designs that prioritize the user. By emphasizing usability testing, evaluation techniques, and user research, this certification helps professionals enhance the usability and user experience of their products and services.

Skills
& Expertise

Soft Skills

UX/CX Specialist - User-centric mindset, focusing on the needs of the users, and impacts to the business and users
Collaborative professional - bringing in necessary stakeholders that will have insight and impact to the project
Communication professional - listening and asking questions to dive deeper and clarify any communication variances in expectations, perceptions, and terminology
Research and Analytics - Using research and analytics to provide insights into strategy and behaviors

Hard Skills

Proficient with PC and MAC operating systems
Proficient using Adobe Illustrator, Photoshop, and Dreamweaver
Intermediate proficiency using Figma
Proficient using Microsoft 365 (Word, Excel, OneNote, PowerPoint
Intermediate proficiency coding in HTML, CSS, and JavaScript